DISGUSTING CUSTOMER SERVICE!!!!

Item: Whirlpool
Rating: 1

Good day I hope someone Is able to assist, My grand mother and myself purchased a kic fridge on 11/12/16,the Fridge is faulty and is over icing up after having a technician look at it we were awarded a credit note from whirlpool Whirlpool was notified or their technician was sent out on the 25th Jan,received no response from them,whirlpool was contacted on numerous occasions whereby I asked for it to be sorted put and delivered,the transport company,bakers transport randomly pitched up without informing therefore making no delivery arrangementsand arriving to an empty house, the neighbors notified me at that point and they were told to wait but they left with the Fridge, unexchanged.whirlpool nor the store made no effort to contact us with an exchange thereafter whereby when I eventually did get a hold of the store it was only lodged on whirlpools side on the 27th march to do an exchange.they pitched up here about 2 weeks later and by then our kitchen had been flooded twice due to the massive ice build Upand we returned the exchange for a full refund as its been well over 3 months, whirlpool cannot assist with a refund nor does the store want to refund us A REFUND OF R6500 The owner of the store quality appliances wants to "talk about an amount refundable" Store details ;40 roundside rd unit 20 Phoenix ********** 699 Whirlpool reference: wp 139296

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