Disappointed with WHIRLPOOL
I am not satisfied with the service I received from Whirlpool.
I bought a 16 Kg Whirlpool washing machine cash and took out the extended warranty, Last year the machine broke, giving errors and won't stop loading water, and then another error and all water runs out from underneath the machine, NOT out of the drain pipe. The agent came to fetch the machine. But when they returned the machine, the machine made a noise when the drum turned, AND STILL the water drained from underneath the machine and won't stop loading water. I immediately contacted the agent that worked on the machine. But he gave PLENTY excuses as to why the machine does this. AND THEN he said he had to put shocks in the drum that was not inserted by the factory. FACTORY ERROR THEN!!! WHY DID THIS AGENT NOT REPLACE THIS MACHINE AS THIS MACHINE CAME FAULTY FROM THE FACTORY. He refused to collect the machine again, and advised me to put the drain pipe on another level. It worked and the machine stopped draining water from underneath the machine, yet the noise in the drum did not stop.
ONE YEAR LATER, and EXACTLY the same error starts. Water won't stop loading, and then all water run out underneath the machine. I changed the drain pipe level but it still has the error. I went to GAME to report the problem and they informed me that Whirlpool might take 2-3 weeks due to lock down, IT'S BEEN CLOSE TO TWO MONTHS ALREADY YET NO ONE CAME TO FETCH THE MACHINE. Game contacted Whirlpool several times and even myself spoke to them. while I stood with the lady who phoned them. The call center says the problem lies with the field agent not with them.
I WANT WHIRLPOOL TO REPLACE MY MACHINE WITH A COMPLETE NEW MACHINE WITH THE EXTENDED WARRANTY THAT I PAID EXTRA FOR. I PAID R5200 FOR THE MACHINE +R500 FOR THE EXTENDED WARRANTY, FOR A MACHINE THAT I CANNOT USE. I HAVE TO WASH WITH MY HANDS. MONEY IN THE WATER!!!
Thank you for Refilwe at Game that constantly tries to help sort out this problem!!! Your professionalism did not go unseen,