Complaint Neglect of Service and Assistance

I reported my washing machine at Whirlpool (Ref 70793) on 01/11/2018 which I bought on 02/03/2018 from Makro Polokwane to Whirlpool that it is broken and under warranty. The consultant emailed me back and said the technician will contact me within 24-28 hours. I contacted them yesterday again as nobody phoned me ( ********** 88) yet and they said the technician will phone me. Still nothing. I explained that I do not have somebody at home to wait the whole time and I must make the necessary arrangements. In the meantime I need my washing machine, otherwise Makro must take the machine back and refund me then I will go and buy another machine somewhere else.