Burnt out motor on 5 WEEK old washing machine

Burnt out motor on 5 WEEK old washing machine. Have spoken to about 6 people at Whirlpool call centre and a week later unsatisfactory response and no new machine. One call centre agent said to me that Whirlpool does not call customers back, it is up to the customers to follow up with them. Credit issued to DionWired but DionWired out of stock. DionWired and I have tried to contact Whirlpool again for them to locate and deliver a replacement machine, to no avail. The product has failed and the customer service has failed. I am so disappointed.