BAD SERVICE

Good day

Herewith i would like to express my utter disgrace in KIC.

We bought a fridge end of last year that was not sealing , the service was amazing and they replaced the fridge .

However this is where the problem occurred.

House and Home had to deliver the fridge at 13:00 but was late and only delivered at 13:45.

No-one told me what the procedure was and I had to get back to work .

I went to House and home that weekend as I was waiting for their after sales call. Like I explained I was NEVER informed how all is supposed to work.

They just informed me that KIC is not going to do anything about the dents at the bottom of my fridge as it was only reported 10days after delivery .

This is ridiculous !!!!!!! ALL they have to do is replace my bottom door - they can even take it off the original fridge for all I care , how can they expect you to pay that much money for a NEW fridge and now you have to live with the dents ???

I want answers .

I WAS NEVER INFORMED ON THE PROCEDURE SO HOW AM I SUPPOSED TO HAVE KNOWN? ?

Then KIC must sort out their agents on how to correctly inform clients to make informed decisions as i was not .

Your feedback would be appreciated.