bad service

<p>I bought a KIC fridge from OK hyper and was not happy with it. It made a loud strange sound every 15 mins. I complained and they sent out a technician to check it out and the said it is not normal and I had to change it. I did so and received the second fridge which did the same. Same thing happened. Now they want to send a third technician for the same issue. </p> <p>Below is a mail I sent to whirlpool and still have not received a response.</p> <p><br /> Dear Johnathan</p> <div> </div> <div>As per our discussion on Fri attached is some clips of how the fridge sounds after every hour. It continues for about 15min goes quiet then after an hour starts making these strange noises. Now this is the second fridge received from the store and I must say I'm extremely disappointed in KIC especially as this "sound" was deemed as normal by your technician. I am exercising my CPA rights & am not happy at all and would much prefer a refund then continue this dissatisfaction where as I have to do all the calling around as well as collect the exchanges from the store where no one is reimbursing me I have to hire a van to collect & deliver for a fridge that wasn't working properly the first time around. No one has even had the descentcy to let me know that the fridge will not be exchanged. </div> <div style="font-size: 11.211pt; line-height: 140%;">The fridge was bought on the <a style="font-size: 11.211pt; line-height: 140%;" href="tel:09.07.2016">09.07.2016</a> from OK Furniture's Ottery</div> <div>1st call logged ref no. WJ108843 tecnician Ghalik. 2nd call logged ref no. WJ112830 technician Kobus. </div> <div>Now they want to send out a third technician out to assess this issue. I do not have time to wait around for you people.</div> <div> </div>