Bad customer services from Whirlpool

We had loadshedding last night and when the electricity came back my Fridge/Freezer started but within 5sec it stopped. This morning at 09h10 I phoned Whirlpool SA to find out if there is a reset button or something so I can check it before I call someone out. I was told by the lady on the switchboard that they don't have ta person who can assist me. I then asked to speak to a technician and she said they don't have as they only work on appointments. I then asked if Whirlpool do have a helpline, and again the answer is no. This is really bad customer services. Muller ***