Bad After Sales Service as per usual with whirlpoo

Phoned in to book a service, Consultant then told me it was my duty to get the exact purchase date of the machine, However the invoice I received when purchasing has gone through to the bookkeeper, and i don't have a copy of it anymore. What surprises me is why do they not keep a track record of the Items sold in the country. <br> Lg and Samsung have no issue with this so why cant Whirlpool !!! The consultant was not willing to help me in anyway Unless i pay for the call out making the warranty absolutely useless !!!! What shocking service !!!! <br> <br> My machine is just over a year and I would like to know why the machine has broken in such a short life span !!! <br> I thought Whirlpool was supposed to be a good brand !!!!!<br>