AS
Athandiwe S

1 reviews | Active since Oct 2017

25 Jun 2020, 10:54

Wheco Group and its subsidiary Cielo are total *******

This is the worst service I have ever received. I am just disgusted. I bought a bed for about two months ago. I have paid for it. When lockdown regulations were lifted and delivery was meant to happen. Nothing. Then I decided to call the delivery company myself because the Cielo employees could not ever return my call with an explanation of when my bed would be delivered the shipping company complained that Cielo had dumped a load of furniture on them and they also didn't know when the delivery would happen. Cielo then decided to change delivery companies. No one tells me this though I have been calling day in and out. I am irate now...I have paid for a bed I don't have yet no one seems to know where it is. Finally I get a hold of a Taryn who explained that they have changed delivery companies and she would let me know when my bed would be delivered. Taryn doesn't get back to a week later. I call again to be transferred to a Marishka who says my bed was delivered which it wasn't. She says she will check. She doesn't get back to me either. Days later I call again and still they do not know where my bed is. I had emailed Cielo. No one even bothered to respond to me. This is terrible service and I am completely disgusted and Wheco Group and you're subsidiary. Anyone thinking of buying anything from here better know that there's a high chance they will deliver it to someone else and never know get back to you!

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