Shocking service and terrible quality of the product

The service from them and the quality is shocking. We ordered a couch on the 6th of July 2021 within two weeks after receiving it cracks started to appear on the couches and discoloration. We contact them and they advised that its normal we should use sunlight liquid. We did do that but still it didnt work, we gave up as they didnt want to help us. Then 3 weeks ago we contacted them again as the discoloration got really bad and the recliner didn't recline so easy anymore. I then contacted them and they said they will collect the couch but we have to wrap it ourselves as the couriers will not collect it without it. So shocked about this too who does that. Anyway they then send us the wrapping. We informed them on Tuesday to collect the couch they only collected it on Saturday. I then followed up the next Tuesday, only to be told they have done inspection and that there's nothing wrong with it? After 6 months and that thing looked like that, seriously? I asked them if they are so happy with it then they can keep it for themselves and give me my money back, I have not received any communication or feedback since Wednesday, in the interim we are sitting on garden furniture in our lounge.