Poor Customer Service

I've done a purchase on the 11th December with Ceilo & it was processed manually & i had to pay a amount in , proof was send to the consultant Tarryn on the 13th , after that no one has been in contact with me in regard to the delivery of my order . The consultant was off sick & i got assisted by someone else not very motivated to assist . I went on leave & i had to phone in yet again last week to follow up .When i phoned in ths morning to speak to Tarryn I was informed that she is on maternity leave . I gave my reference number & also the tracking number I was provided with to do the enquiry & was said that i could not be assisted yet because the distribution office is closed & was assisted with a contact number for the courier company . ( to my concern & knowledge whereby i requested that they try follow up on their side) isn't it part of customer service to assist although it's not your area of work ?" i had to do the tracking & still no valid answers from the courier company to what actually is happening with my parcel , it was booked out on the 18th & mis-routed on the 19th after that there is no track of what is happening !! In the meantime the first instalment went off already & I'm not sure if this goods will ever be delivered!! Your service is poor.