No managers is available, no stock - Not happy with the service.

This complaint is about your company Cielo

My order number is : 75102

I have been trying to get hold of Bianca the manager at Cielo however she is never around nor does she return a call.

I placed an order on the 28 November , immediately got an email confirming my order from Zikhona.

I made payment on the 30th, and sent the proof of payment.

Was told banking is closed and my order will be confirmed the next business day which was on the 3rd December - I had no problem with that.

Later on I get a call from Zikhona telling me that there is no stock for the bed??????????????????????

Why was I not told before making payment ? Cause I would have gone somewhere else?

My order was not updated on the website to sow that payment was received - I had to send an email , the wrong order was updated after informing Zikhona that I had cancelled the previous order . Now I am helping your sales consultants to do their job.

I dont deal well with people who slack - I sent her the below to help her.,

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After being told that stock will be coming this week , Fine I take giving her the benefit of the doubt.

I have to constantly ask her question to know what is the next step, whop is going to contact me with the shipping details ? How long will it take to get the bed , now it's 3 weeks ????

That is not acceptable - she was pushing for a sale and not making me as a customer happy.

Now I've called twice looking for a manager and she is never around - what kind of ****a shop are you running that if Bianca is not available no one can take a complaint ?

I am still waiting for Phila to also call me with and update and she hasn't .......

I know for a fact the factories are closing in the coming week so does this mean that my son will be without a bed ?????????????????

THIS WEEK I AM WAITING FOR THE BED TO BE DELIVERED OR GET MY MONEY BACK AND I WILL NOT WAIT 10 DAYS FOR A REFUND.