Late delivery / empty promises

I cannot begin to express how disappointed I am that I will have to open my new branch with no massage bed. I have a spa in Centurion with 40-60 the******s and we opened our first mini branch in Hartbee****rt on Saturday 16 December. This company is really affordable which is why I thought I would give it a try. Firstly, I could order and pay no problem, only to be told that they don’t have stock of the bed I already bought!! Secondly, I ordered and paid in 24 November - the massage bed was sent on 30 November (no problem I had first requested a refund and then when that was not processed a week later i decided to take the bed - so i created a delay). The website says R250 and it take 3-5 working days to deliver. Let’s do the math 30 November to 19 December - still no delivery...... Never again! I will rather pay more and actually receive firstly what I ordered and secondly actually have a reliable service provider.