HORRIFIC SERVICE

HORRIFIC SERVICE. 3 WEEKS and no resolution to my issue!!! Not a single staff member I have spoken to can help me. I have raised my issue with Client care, Store managers and even the person who sold me the chairs. Im running out of options as to whom to speak to. I cannot believe how a company can have such *********** staff. More so when it comes to Quotations and Invoices. MY ISSUE IS SIMPLE.... Exchange the goods for the ones I require or give me my ### money back!!! The latter would be preferable as I am beyond frustrated.

My story goes as follows.....I first tried to exchange the bar stool chairs I originally purchased for the slightly smaller kitchen counter chairs. Then I was told by Sibongile from customer care that in order to have the chairs exchanged I would have to pay a shortfall. This comes as a surprise since the chairs I am exchanging for is cheaper then the original chairs that I purchased.

After three weeks and several emails and calls trying to explain that I had a credit, I then tried to get a refund.

Work along with me on this one.... 4 bar chairs I purchased at 1299 each = R 5196 4 kitchen counter chairs are R1199 each = R 4796 Should be simple enough to see that there is a CREDIT? Or am I delusional?

Sibongile literally told me that I had to pay in R261 for the chairs to be released? How on earth did she get to that figure?

CIELO & WHECO GROUP.. Please teach your staff basic mathematics before they argue with clients.