Horrible service and ********. Nozuko Mlibali thinks that she is smart.

I ordered a mattress cover online and immediately phoned them to confirm the order and communicated with them the specific expected date for the order and asked them if it will be possible for them to meet that date, and they agreed to the date. They decided to sleep on my order and not even bothered to update me. I was constantly calling them to follow up on the order until later on the week when I was told that they wont be able to deliver on time because someone at finance submitted the order late. Basically I was told by Abigail Barnes that they received the money on time but only processed it late in the week. Abigail then told me that she will not be able to meet the deadline and told me that she is cancelling the order herself and asked me to send her my banking details so that she can refund me because the order had not even dispatched yet, according to her. I then received a call from Nozuko Mlibali who told me that they are going to charge me for delivery and returning of the parcel that is still in their possession. How do you pay for the delivery of something that was not even delivered? I want my money because it was their fault in the first place and Abigail acknowledged that their finance personnel only processed the order 2 days later after they had received the payment.

****** **********!