Zero Customer Care with Damaged Goods

I purchased a pendant from Weylandts. I only opened it after 2 weeks, and it was so scratched and damaged! I called to arrange a return, but the staff member said I cannot return it as it exceeded their 10 day policy. I was informed that I needed to log a complaint online, which I did, with photographs. It has been over a month and there has not even been a response or acknowledgement to my query. This is shocking. I will never buy from them again. Expensive, **** quality, **** service.