Worse service

Im deeply disappointed in Weylandts customer service. I ordered an item on 30th May, item order no: ***1 end May and to date haven’t received it. On the 3rd of June I received an email that item was dispatched. I’ve sent several emails and they are all ignored. Cherry on top is Fed ex called me on the15th June to ask if I have received the item as they don’t have it and no delivery records on their side. This is the worst customer service I have received from a supplier. Kramerville store says the e-commerce team is also not answering the calls and not responding on emails