WEYLANDTS FURNITURE BAD SERVICE

I regret the day i met a sales lady called Elizabeth Barnard at Weylandts furniture shop in Brooklyn Pretoria, i bought two couches one was delivered in a week with a scratch on the armrest, which was seen by the company warehouse workers and they put 2 big notes that there is a scratch on the armrest, i reported to Elizabeth that the couch has a scratch, without seeing the couch she said the couch has no scratch i tried establishing how does she know since she has never seen a couch and it was at my disposal, she said because people said the two notes that were left on the couch were from the previous package. And i wondered how did she come with such a story i could smell a rat there and there, we went on about arguing about this but there was no resolution im still stuck with a brand new leather couch with a scratch that cost R20k, Now the second couch has to be delivered on our first arrangement the balance should be paid on collection, to my surprise i was told i need to pay the full amount now and wait for the couch to be delivered in 10days, i wonder what this sales people take us for, clearly either one of us is a fool not able to listen or give instructions properly. I WILL NEVER RECOMMEND ANYONE TO BUY FURNITURE AT WEYLANDTS BROOKLYN, THE SERVICE SUCKS.