Very poor customer service and ordering system

Regrettably their customer service and in store teams are rather useless. I had an order for a sofa which was ; 1. Messed up at sandton store level frequently 2. Then my order was finally confirmed by the store and head office in CT in writing x2 for the 18th December. 3. On the 19th Dec I was I formed by 2 Weylandts staff on 2 separate emails with 2 different stories as to why I would now only receive the order 10 WEEKS later end FEB 21.