Shocking Cape Town warehouse service

I ordered the Solo "L" shape couch that is currently on promotion for R9995. I paid almost R1000 for delivery. Someone from the Weylandts warehouse called me to confirm delivery today at about 15:30. At 15:35 I called the warehouse to follow up. I eventually got through to a lady by the name of Nadia. She said she would call the delivery team and call me back. 30 minutes later no one had called me, so I decided to call back, only to have a computer system tell me that I have reached them outside of their business hours. I then called the store where I purchased the couch from. The Ballito team really are amazing. They called me back within a matter of minutes and said the warehouse had to reschedule for Thursday same time. I am really happy with my experience with the Ballito team, BUT very shocked and disappointed with the level of service I have received from the Cape Town warehouse team. I was about to ask for a refund but the Ballito team turned things around for me. Weylandts claim to be a luxury homeware and furniture store, yet my experience is anything but.