Poor Service, quality and communication

Disappointing service and product quality.

Bought a bed two months back, looks absolutely fantastic but the base buckled within the first two weeks.

I have been dealing with Kirsten at the Umhlanga Weylandts who then took another two months to organize a wooden slat.

(By the way- I don't think Weylandts Umhlanga has a call back function on their phones? Not a bad idea to invest in this technology.)

After two months of sleeping on a broken bed, an installation was finally arranged !

Guess what... three gentlemen rock up today with a drill and no parts. Note that this is after it was mailed to me in writing that the parts had arrived from Cape Town.

Escalated to manager who looked into the matter and confirmed that they would need to order parts from Cape Town and that the installation can be arranged on a Saturday. Guess that's in another two months.

What. A. Circus