Poor service on faulty products.

I bought a Tallado Sideboard from Weylandts. The unit was of poor quality, but I bought that and that is my problem.

The unit was however faulty and the door would not close.

I have mead repeated requests for this to be corrected/replaced and informed them of this the first time on 10 Feb.

20 days later I finally got an automated email saying they got a service request from "customer care". I wrote 3 emails subsequently, and no answer from them.

Their website claims to get back to you in 1 or 2 working days. This is obviously not the case and is false advertising/ promises.

The after sale service is really shocking. So the next thing to do is to rack up costs legally, which is not what I need in my life.

Lesson learnt. Either do not buy from them or refuse delivery when the units are faulty. Have the delivery people wait while you thoroughly examine the products (which are mostly cheaper imports).