old furniture delivered to my home!! As new

I bought a lot of expensive furniture from weylandts and some of the furniture that was delivered to me after waiting almost 2 months was totally used by someone else and I have proof, the worst part is when I emailed the sales person I bought from about bad furniture I will get no reply until I go into the office to see her face to face..and I wrote to Weylandts Customer Care on their website that’s when someone called Sha* rep**** to me and said oh sorry we had the incorrect email address and that makes me wonder how will you send an email to a incorrect address and the email didn’t come back to you,I see that as an excuse.. and when I emailed them back about my experience no reply from anyone since february 17.. I think Weylandts Customer Care and weylandts salesperson should do more. If I had a choice I would do a full refund and do my purchase elsewhere. This was personally my worst customer service experience.