No assistance with return!

I bought a rod console through their online store. The console was delivered and upon unpacking it, I noticed the corners were damaged. I took photographs and sent the pictures to Weylandts on 20th of November 2018. Today is the 8th of December 2018 and I still have not been contacted about exchanging the console. Our season guests are arriving in a few days and they now have to live in a luxury apartment with a broken console.

Katherine Brookes contacted me to let me know someone will call me about my exchange. I have since emailed her three times, have to wait days for her response and am still getting nobody contacting me.

I have spent millions at Weylandts and have not had an issue yet, but when you do have an issue, do not expect their assistance. Nobody wants to take responsibility! We have a branch 30 min from us, but nope, they are not dealing with online orders. This is pathetic to say the least!