I like your product, pity about the bad service

I have just had such bad service from Weylandts Umhlanga. I purchased a couch on 22 January and made my deposit and was promised delivery on the 28 February + you pay a R750 delivery fee. I explained I would not be in the country for a month and went in to see Marika to find out if the couch had arrived. I was told I could only get delivery of the couch once full payment was made. I made full payment and asked for delivery of the couch for Monday. Monday is here and now the truck has had an accident. Weylandts can no longer give me a confirmed delivery date. To make matters worse there is no apology and no compensation. They could have at least waivered the delivery cost. Sad that customer service has dropped so low.