Customer Care going the extra mile

We ordered a leather solo daybed (ie. slouch couch) from the Fourways branch in June 2020 and it was delivered 4 weeks later (as promised). We weren't happy with the foam and one of the legs on the couch were quite skew. The latter issue initiated the contact with Weylandts customer care.

In the same week they dispatched technicians to repair the leg. They did not say anything about the foam so I reached out again, expecting a very corporate response about why my wrong decision is my responsibility. To my surprise they offered to send the couch back to the manufacturer in Cape Town and repair the couch, at no cost to us at all! They even sent us a loan unit so we would not be inconvenienced for the 4-6 weeks that our unit was being repaired.

We received our couch back about 5 weeks later and are extremely happy with the final results.

This review might be contrary to the rest here, but I can honestly say we were pleasantly surprised by the excellent service. I hope and trust this is one of the first examples of many still to come!