Bad customer service and delivery promises

This rating is due to the lack of interest in customer satisfaction.

I cannot comment on quality as I have not received the bedroom suite I ordered. Was told it would be delivered today (after almost a month of waiting) and after asking if they were 100% sure (which they said yes) we got rid of the old stuff. Upon phoning them we were told that it could not be delivered today because a piece was missing. Firstly, how can you give a date without ensuring the delivery is complete? Secondly why do we have to phone to receive the information that delivery would not happen when it was supposed to??! Why are you not contacting your customer with this update?!

Now they say they can’t give us a new date and we’re stuck with no furniture. This is shocking and the only means of rectification is an “oops sorry”.

Highly disappointed in this company ESPECIALLY since we are paying so much for their products.