Abysmal Service

If I could give this company a rating of zero, I would. I ordered a carpet in their sale- it arrived filthy with the security tag still attached. I put in a request for a return shortly after opening the package. And sent an email with photos (their customer service line is automated and requests that we send emails) It has been a week with no response - I called two stores for help. Inboxed them on Instagram. Nothing. The service I have received is deplorable. I wanted to order a sofa from them - but this experience has left a sour taste in my mouth. It seems this company is complacent and I believe they are very far from being “South Africa's leading furniture and homeware store“. They will probably ignore this review, as they ignore everything - offering an indifferent “sorry” (if you are lucky enough to get that)