Wex 1 apartments stole my money

Never book with these guys. They stole my R1500 when I cancelled with Booking.com on the 5th November 2020. Booking.com tried to make numerous connections with Wex 1 apartments without any luck. I went personally to Wex 1 and got told it’s their online team that handles these issues. However, They make excuses not to pay you when it’s your own money. I’ll be sure to make a case if nothing is done.