Unpleasant stay at Wex1 Apartments

I stayed at the Wex1 Apartment (Happy Home) October 2019. The day of check in, the on duty manager was at the locksmith to cut keys as he had to make a duplicate for my room and for the apartments as well. I waited for an hour inside my room as i couldn't leave it without locking. After a while, the on duty manager apologized as he had to run the apartment's errands. There was drought come in through the door which made the glass partitioning separating the bedroom, kitchen and living area so noisy. You know the singing sound made by the wind when it's very windy, it did just that. When it came to the TV, i could only watch YouTube and it was difficult to navigate the remote control settings. I even said in my review that they should get channels that are mostly used by clients, like Dstv, Netflix etc. there was no iron and ironing board, the coffee table's legs were broken, no dust bin in the toilet, and one bed side lamp's cord (cable) was cut off. The living room curtains close halfway, and then what happens to the sides? Their breakfast selection leaves much to be desired, The quality of utensils used was cheap. There was no dishwasher and cloth or maybe a sponge or scourer.

Early November 2019, I received a call from Kyle saying that he saw my review of which he apologized for my experience. He told me he has an offer for me, that i pay 1 night and stay another free cutesy of the company if i am willing to take off or delete my review as it indicates a bad reflection to their company. He said if i take it off, he will offer a weekend experience i will never forget. That i will stay on one of their best floor with the best views of the swimming pool, the gym you name them. He said i will get a VIP treatment that i will never forget, and by the way, I am still waiting for that experience. I went to the site i used for my booking and deleted the review which took some days for it to disappear on the booking site. I called Kyle and told him that the review has been deleted. He told me that his offer still stands. I messaged Kyle Nov 18 that i would like to take up the offer. He told me that he will message the bookings director and will revert back. On 20th Feb 2020, i messaged Kyle and i was told that he doesn't work for the company anymore and that i was talking (messaging) to Richard. He gave me a number for previous arrangements and bookings ***). Now this number belonged to Curtely who works for the same company. I forwarded Curtely the same messages i received from Kyle on 20 Feb 2020. He said i should provide him my booking number and name of which i provided my name. i sent him a message that i would like to stay in June and use the offer that i was promised by Kyle. I called him from my office number and he said he'll message and say that he will call me in 1 hour as he's in a meeting. Then he tells me he cannot get through to my office number, then i gave him my mobile number of which i am still waiting for his call. He messaged me that he'll send me an invoice in the afternoon 24 Feb 2020. When i called the number i was told to speak to Layla who is playing the same game as Richard and Curtley.

I messaged Layla on 4 March 2020 and called her as well who was so mean and arrogant. She messaged me that she will sort everything as soon as possible, i am still waiting. When i call she doesn't not answer. My last communication with her was on 18 March whereby i told her that i am going to report to hellopeter