Horrible customer service

I booked a mountain view apartment and on arrival we were given a key to a harbour view apartment. It was horrible to expect to see Table Mountain and then get to view dilapidated buildings and a train station. The host didn't even walk us to the room or showed us where to park. I phoned and said it is the wrong room but he referred me back to the booking platform. Said he can't do anything about it even though I showed him my confirmation for the booking. I then just made peace with it. After being there for 2 hours, we went to the car to go and eat somewhere to actually see the mountain. The car was clamped. The host said he can't do anything about it even though we didn't know that we are on the wrong parking. Security refused to remove the clamp and said we must pay the R500 release fee. We eventually sorted it out with contacting the building manager ourselves seeing that the host didn't want to go out of his way to help or giving us guidance on how to sort this out. We then felt so miserable and unwelcome, we decided to rather check out. No communication from the host since the wheel clamp episode. Requested a refund as we didn't sleep there and the room was the wrong one. They said they won't refund, not even the cleaning fee or the difference in the payment from the downgrade we received.