Worst Travel Agency!! They are ****mers!! I would NOT recommend

We had made a booking and paid a deposit to WeTravel in the early months of this year (around end January or February) but after being informed of the ski slopes being closed for renovations this winter, we informed the travel agent in March that we will not be continuing as planned with the trip and requested a refund.

After 3 weeks to a month, 50% of our deposit was refunded and we were promised that the balance of the deposit will be paid out by July. We've made contact with the agent to enquire about the status of the refund with no luck. We were also told to email the "refunds department" by the agent but we haven't received a response in over two weeks. When trying to follow up with the agent, we are ignored. At times they write a message on WhatsApp and then delete it, meaning our messages were viewed but they simply don't care enough to respond.