TN
Thabo N
1 reviews | Active since Nov 2018
21 Jun 2023, 11:11
We Travel Not refunding client
On the 24th of May 2023 i made a balance payment of R3450 to wetravel for Swaziland Bushfire Self Drive package. I did the latter after speaking to their CEO Mr Tiisetso Malau(see attached whatsapp doc). On the 25th he told me he couldn't find me a place and he will refund me i must send him my banking details which i did. (see attached whatsapp doc). The refund was not paid and when i followed up with im after several failed attempts he told me he was hijacked and i must send him proof that i paid and he will refund me. Up until today i dont have my refund back. I have attached proof of payment and whatsapp comms.
Helpful (0)
Replies (1)0
Replies (1)
Wetravel holidays's replyOfficial
28 Jun 2023, 10:21Thank you for your feedback, Thabo N.
Our apologies to hear that you were frustrated by our 14-90 day return timeline, unfortunately we cannot change that policy but we do try to make it clear on our website so that it won't be a suprise to our customers.
We are investigating, we will revert back to you
Simangele M.L
Consultant: Complaints Dept
***
Our apologies to hear that you were frustrated by our 14-90 day return timeline, unfortunately we cannot change that policy but we do try to make it clear on our website so that it won't be a suprise to our customers.
We are investigating, we will revert back to you
Simangele M.L
Consultant: Complaints Dept
***
Wetravel holidays's reply28 Jun 2023, 10:21
Official
Thank you for your feedback, Thabo N.
Our apologies to hear that you were frustrated by our 14-90 day return timeline, unfortunately we cannot change that policy but we do try to make it clear on our website so that it won't be a suprise to our customers.
We are investigating, we will revert back to you
Simangele M.L
Consultant: Complaints Dept
***
Our apologies to hear that you were frustrated by our 14-90 day return timeline, unfortunately we cannot change that policy but we do try to make it clear on our website so that it won't be a suprise to our customers.
We are investigating, we will revert back to you
Simangele M.L
Consultant: Complaints Dept
***