ZERO star rating!

I am saddened to have to turn to Hellopeter (once again) in order to get a response from Wetility. I reported an issue on Facebook Messenger this morning, and was told my issue has been escalated. After some time and no response, I reported the same issue on their Whatsapp channel - I did not even get a response.

We have had hassles with our setup from day one. In our two year very difficult relationship with Wetility, this written platitude has become the norm and we still struggle to get any useful (after sales) service from them.

We have had to beg for our annual cleaning of our panels and their total lack of monitoring service inspite of having a dedicated modem to allw better communication. Not once have they contacted us regarding a problem. Which is very often.

Our electricity costs have doubled - we are NOT saving 65% as they claim in their adverti*****ts. We are paying 47% more in total, allowing for ESKOM increases and for a less reliable service. We have had to replace appliances, I have lost a whole koi pond.

After a recent visit from their service provider, we found today that we had been switched back to the grid without our knowledge. This, we only found out during a planned ESKOM maintenance outage.

We have asked them to remove their equipment at their expense and make good our household supply as it is far worse than before.

We are now begging them to come and remove it. BUT, in spite of escalating my query, they have not contacted me at all.