1 reviews | Active since Jun 2025
Your customer service/Aftermarket is a letdown
You deseve a zero rating.
This is yet another complaint of your ridiculous service. I don't know how many I've written and seeming as though you've chosen not to respond to my previous 2 updates of an ongoing issue here I am again.
I actually am convinced you do not have technical assistance in my area and so now everytime I ask I leep getting they'll call you. ITS BEEN A WEEK! Now I'm not getting responses from your Aftermarket people.
I have never been so unimpressed by a service provider in my life. There is something clearly wrong with the system as I've reported that my electricity consumption has suddenly shot up to more than what I was spending before you installed this system. Utterly unacceptable and ridiculous.
Thank you for your feedback regarding your concerns. We are truly sorry to hear about the experience.
Kindly note your concerns have been escalated internally for urgent intervention.
Best Regards,
Wetility Team
Thank you for your feedback regarding your concerns. We are truly sorry to hear about the experience.
Kindly note your concerns have been escalated internally for urgent intervention.
Best Regards,
Wetility Team
On Wednesday I got a call (after 7pm mind you) askubg if it'll be okay to send technicians on Thursday.
Come Thursday absolutely no communication and so I followed up on my accord and was told I'd be updated which meant to me that the promise to send a technician was never actually set up. Hours went by and I eventually was called and told the technician will be coming Friday.
Today I get a communication from the technician asking me technical questions and about a hardware I was supposedly meant to have been sent. No actual communication from Wetility about this matter. After back and forth I eventually told him to rather speak to your guys as we were both out of the loop seemingly.
To say this was a total mess up would be an understatement. I am appalled at how a brand such as yours can be this careless and incredibly *********** when it comes to handling this situation from the beginning.
On Wednesday I got a call (after 7pm mind you) askubg if it'll be okay to send technicians on Thursday.
Come Thursday absolutely no communication and so I followed up on my accord and was told I'd be updated which meant to me that the promise to send a technician was never actually set up. Hours went by and I eventually was called and told the technician will be coming Friday.
Today I get a communication from the technician asking me technical questions and about a hardware I was supposedly meant to have been sent. No actual communication from Wetility about this matter. After back and forth I eventually told him to rather speak to your guys as we were both out of the loop seemingly.
To say this was a total mess up would be an understatement. I am appalled at how a brand such as yours can be this careless and incredibly *********** when it comes to handling this situation from the beginning.