Worst experience ever

I agree with the people that say the ore sales from Wetility is on point, it’s after the sale that you start seeing problems…the guys came out and installed, while doing that luckily I like learning so I was watching the guys install and I asked one of the guys if the batteries are 3.5kwh each or how are they configured to make it 7kwh, he told me no the ones they gave you are 2kwh each that’s a total of 4kwh, I then advised him that I’m on a 7kwh package, he then made a call to someone and that person advised me that they didn’t have the 3.5kwh batteries however they will replace them as soon as they receive stock…they 2x 2kwh batteries were given just to get me started I then advised Bongiwe (customer success manager) of that, via email, she responded that I was given the correct batteries and that they are correct, I further escalated that the guys damaged my ceiling and gutter while working, ahe advised that they will sort it out and since then it’s been quiet, no feedback nothing…I worry now about the people who have had installations done and maybe given less than they subscribed for, if I wasn’t inquisitive I wouldn’t have known….lastly we still haven’t received the link to the app and a few hours later after the installation one of the guys texted me and asked if they can come back and earth something on the system that they forgot to earth, I unfortunately saw his text 15 minutes later, and when I called him he said they are already dar but they’ll come next week…a few moments later he deleted the text, now I’m worried that I might be sitting with a system that’s not earthed properly, and the deletion of the text maybe means they won’t be coming anymore or what…I’m not gonna lie….this has been disappointing service thus far. With lots of issues and problems.