1 reviews | Active since Apr 2019
Worst customer service ever!!!!!
When we called to ask for info on the system the service was great. The installation service was also great, but that is where it ended. It has now been several months that our system is not working correctly. We struggle for more than a week, then they come and "fix" it and it only works for a week or 2 before it stops again. The latest problem started on a Friday afternoon, we left it and decided to call Saturday morning. No one answered our calls, emails or messages until Monday morning. They tried to fix it over the phone but only worked until 8pm. We called again Tuesday morning and they said they will send someone on Thursday because that is when a team will be in the area. They only arrived Friday NIGHT at 6pm to replace inverters, but still on the next Monday (which is today 01/06/2026) it still does not work and no one is even trying to help to fix the problem and we are sick of it. These people have the worst customer service I have ever seen and we will be canceling our contract. Do not use them find a different company to use.
Thank you very much for your valued feedback regarding your experience. It helps us improve our services to you & all of our clients. We are sorry to hear about the poor experience you've been having regarding your system problems. Rest assured, your concerns are taken seriously, and a member of our customer experience team will be in contact with you to provide assistance.
If you ever need urgent assistance, you can log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Thank you very much for your valued feedback regarding your experience. It helps us improve our services to you & all of our clients. We are sorry to hear about the poor experience you've been having regarding your system problems. Rest assured, your concerns are taken seriously, and a member of our customer experience team will be in contact with you to provide assistance.
If you ever need urgent assistance, you can log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).