Wetility may be worse than our Utility

It’s now been a week since my system is installed and I’m extremely disappointed with the installation and lack of follow-up. The job was supposed to take 2 days, but ended up taking 4. On day 1, the team arrived at 11am instead of 9am and worked until 9:30pm without consent. They didn’t show up on day 2, arrived late again on day 3, and only finished on day 4.

There was no proper handover on how the system or app works. The app shows the batteries as charging and fully charged at the same time, and during cloudy weather when the PV generation is low, the batteries aren’t engaged - instead the grid is used. One of the four batteries appears to be dead, and I can’t log any of these issues via the app. So I’ve been sending Whatsapps and emails to no avail! The numbers I have are also not being answered!

To make things worse, I still haven’t received a Certificate of Compliance (CoC) for the installation. At this point, I’m not confident the system was installed or configured correctly, and I’d appreciate it if someone could investigate and resolve this urgently.