IS
Ian S
1 reviews | Active since Jan 2013
04 Jun 2026, 13:38
Wetility Bad Service
This has been the worst service experience I’ve had. I have a Beast Bundle solution that worked well initially, but once issues started, I received no support from Wetility. I’ve logged calls via the app, phoned, and used WhatsApp, with no resolution. I’m repeatedly told that someone is working on it, but I never receive any feedback. It has been weeks. In the meantime, the system is not delivering any savings, and I’m paying Eskom excessively. Support is extremely poor, and I would advise others to stay away from this vendor.
Helpful (0)
Replies (2)0
Replies (2)
Wetility Energy's replyOfficial
04 Jun 2026, 14:14Dear Ian,
Thank you for your valued feedback. We're sorry to hear about your experience and understand your frustration regarding the delays and lack of communication. This is not the level of service we strive to provide.
Rest assured, our Customer success department is aware of the concerns, and are actively working to assist & resolve your query.
Please contact our Helpdesk at ***gy or call *** should you have any further queries or concerns.
Regards,
Wetility Team
Thank you for your valued feedback. We're sorry to hear about your experience and understand your frustration regarding the delays and lack of communication. This is not the level of service we strive to provide.
Rest assured, our Customer success department is aware of the concerns, and are actively working to assist & resolve your query.
Please contact our Helpdesk at ***gy or call *** should you have any further queries or concerns.
Regards,
Wetility Team
Wetility Energy's reply04 Jun 2026, 14:14
Official
Dear Ian,
Thank you for your valued feedback. We're sorry to hear about your experience and understand your frustration regarding the delays and lack of communication. This is not the level of service we strive to provide.
Rest assured, our Customer success department is aware of the concerns, and are actively working to assist & resolve your query.
Please contact our Helpdesk at ***gy or call *** should you have any further queries or concerns.
Regards,
Wetility Team
Thank you for your valued feedback. We're sorry to hear about your experience and understand your frustration regarding the delays and lack of communication. This is not the level of service we strive to provide.
Rest assured, our Customer success department is aware of the concerns, and are actively working to assist & resolve your query.
Please contact our Helpdesk at ***gy or call *** should you have any further queries or concerns.
Regards,
Wetility Team
IS
Ian S's updateReviewer Update
25 Jul 2026, 20:29Still not resolved and nobody follows up or assists. *** is going on!!!??????
IS
Ian S's update25 Jul 2026, 20:29
Reviewer Update
Still not resolved and nobody follows up or assists. *** is going on!!!??????