Wetility after sales

<div>To: Wetility Solar Attention: Customer Service / After-Sales Department From: Magdalena Rossouw Address: Portion 254, Roodekopjes, Brits, North West

Subject: Ongoing Issues and Poor After-Sales Service

Dear Wetility Solar Team,

I am writing to express my deep dissatisfaction with the service and after-sales support I have received from Wetility over the past three months. We invested in a large solar system through your company, and for almost a year I have been making monthly payments — yet the system continues to underperform.

The batteries do not charge as they should, and every time we report the issue, we are told it is a “software problem.” Despite multiple visits from your contractors and even having the inverters replaced two or three times, the same issues persist. You cannot continue to use the excuse that we are drawing too much power without properly assessing our system — please review the number of panels and batteries we have installed. Clearly, the system is not functioning as intended.

Currently, the batteries only charge up to 40%, even in Brits where the temperature reaches 30°C. We have been requesting assistance for over a week. Two of your contractors have visited, yet nothing has changed. Promises are repeatedly made that someone will come “the next day,” but once again, a whole week — including a weekend — has passed without any resolution. Meanwhile, you continue to debit payments every month.

I manage seven rental units on this property, and my tenants are now complaining about the lack of power. If I lose tenants due to Wetility’s negligence, I will have no choice but to take further legal action.

I have already sent two complaints to your office, along with evidence including photos and details of all contractor visits. When Wetility installed our solar system, you were very insistent that we rate your service on Hello Peter — and at the time, I gave you a 5-star rating. Unfortunately, that level of service is long gone.

If I do not receive a satisfactory response within 48 hours, I will be forced to escalate this matter through formal and legal channels.

I am extremely disappointed and frustrated with this ongoing situation. I expect immediate action and clear communication to resolve this once and for all.

Sincerely, Magdalena Rossouw Portion 254, Roodekopjes Brits</div>