1 reviews | Active since Jan 2012
Waiting time to long for response
I would like to thank Wetility for the good service we received when we opted in to have solar installation done at home.
We have been very happy with it and have power when everybody around us has none due to cable theft and all that jazz.
The thing that concerns me the most, thou, is the fact that when you try to get hold of them, they take days to get back to you. We have contacted them to do some adjustments they sent out an inspector to see if the adjustments can be done. He wrote his report in favour of the adjustments.
I spoke to Bongiwe on Friday the 1st of August and she said that she will come back to me regarding the date and time for the adjustments to be done. It is now Tuesday, 5 August, and still no phone call regarding what is going to happen.
I do believe that is very bad service. I have tried to phone her on WhatsApp call and a normal call, and the phone just rings, and on a normal call, it goes straight to voicemail.
That is very bad.
Thank you for your thoughtful feedback and for choosing Wetility for your solar installation. We're delighted to hear that your system is performing well and helping you stay powered during outages. We’ve noted your concerns regarding communication and will be investigating this internally to ensure our service continues to meet the high standards we strive for. Your experience is important to us, and we appreciate you bringing this to our attention.
Lastly, if you need anything else, we're always here to help, just reach out to us on ***gy Mon-Fri 8am-5pm. And for technical assistance please contact us on *** Mon-Sun 7:30am-10pm.
Regards,
Wetility Team
Thank you for your thoughtful feedback and for choosing Wetility for your solar installation. We're delighted to hear that your system is performing well and helping you stay powered during outages. We’ve noted your concerns regarding communication and will be investigating this internally to ensure our service continues to meet the high standards we strive for. Your experience is important to us, and we appreciate you bringing this to our attention.
Lastly, if you need anything else, we're always here to help, just reach out to us on ***gy Mon-Fri 8am-5pm. And for technical assistance please contact us on *** Mon-Sun 7:30am-10pm.
Regards,
Wetility Team
Thank you for the reply.
Please let me know who to contact you when you star out the numbers.
Lastly, if you need anything else, we're always here to help, just reach out to us on ***********gy Mon-Fri 8am-5pm. And for technical assistance please contact us on ********** Mon-Sun 7:30am-10pm.
And the numbers that I do have do not answer there phones.
Please assist. I would like to have a solution today if possible.
Thank you and have a great day.
Thank you for the reply.
Please let me know who to contact you when you star out the numbers.
Lastly, if you need anything else, we're always here to help, just reach out to us on ***********gy Mon-Fri 8am-5pm. And for technical assistance please contact us on ********** Mon-Sun 7:30am-10pm.
And the numbers that I do have do not answer there phones.
Please assist. I would like to have a solution today if possible.
Thank you and have a great day.
Thank you for the response. We will get your dedicated Customer Success manager to make contact with you during the course of the day.
Regards,
Wetility Team
Thank you for the response. We will get your dedicated Customer Success manager to make contact with you during the course of the day.
Regards,
Wetility Team