Very Unhappy Wetility Energy Customer

SO a year ago I signed a contract with Wetility Energy. Everything was great. First Class. Then I noticed that a package that they were offering at the same price as mine had more components. I called to find out if I could have that package. 6 long weeks later I was told that my contract would not change but that I would have to pay R1000 extra a month for 36months. Really Is this how they treat there loyal customers?