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Brandon A's updateReviewer Update
19 May 2024, 13:43I have only had the system for three weeks and have had endless problems with it. It keeps cutting power supply to the house and then we sit without power for hours. Technicians have been out and keep telling us they have fixed the problem, but it keeps re-occurring. Today, once again I have no power as the system is yet again not working and there is no contact number that works outside of office hours. So I must wait until Monday before I can contact them.
BA
Brandon A's update19 May 2024, 13:43
Reviewer Update
I have only had the system for three weeks and have had endless problems with it. It keeps cutting power supply to the house and then we sit without power for hours. Technicians have been out and keep telling us they have fixed the problem, but it keeps re-occurring. Today, once again I have no power as the system is yet again not working and there is no contact number that works outside of office hours. So I must wait until Monday before I can contact them.
Wetility Energy's replyOfficial
20 May 2024, 08:13Hi Brandon, we're truly sorry to hear about the ongoing issues you've experienced with your solar system. This level of inconvenience is unacceptable, and we understand your frustration. Please know that we take your concerns seriously, and we're committed to resolving this matter promptly. We'll escalate your case immediately to ensure a thorough investigation and solution. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
Wetility Energy's reply20 May 2024, 08:13
Official
Hi Brandon, we're truly sorry to hear about the ongoing issues you've experienced with your solar system. This level of inconvenience is unacceptable, and we understand your frustration. Please know that we take your concerns seriously, and we're committed to resolving this matter promptly. We'll escalate your case immediately to ensure a thorough investigation and solution. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.