Very Poor Service after Installation of Solar System

I had installed a solar system with Wetility Energy in early October 2024 of which i received 5 star from the sales consultant named Chris, who was always ready to assist until the installation was completed. Since then, i have requested a quote on numerous occasions on the system value so i can take out insurance as this is a requirement from my estate to ensure that i have a Structural Insurance in place on the house should any unforeseen circumstances arise, that my property would be covered.

It has been an absolute nightmare getting this from Wetility. i have e-mailed Chris numerous times to no avail and also his colleague Bongiwe who is the customer relationship manager, who also promised to get this to me but still hasn't.

i am at my wits end for having to stress how important his is to me, as it leaves me and my property vulnerable should an electric fault happens, and my house burns down. It seems as if it's such a hard exercise to inform us what the systems value is worth.

Please can i get some urgent assistance.

Its very disappointing to have to receive service like this from such a fast growing company.