MS
Mulalo S
1 reviews | Active since Apr 2024
15 Apr 2024, 12:03
unsatisfied customer
I had high hopes from the get go as I received great customer service from Khanyisile who was my then Customer Manager. The installation was 10/10, the team very professional.
I can not say the same for the second installation, my cabinet door is still not fixed and the new Customer Manager has not attended to it, no turn around times, nothing. The service has not been pleasant and I’m truly disappointed
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Wetility Energy's replyOfficial
16 Apr 2024, 06:22Hi Mulalo, thank you for sharing your experience with us. We're thrilled to hear that your initial interaction and installation went smoothly with Khanyisile. We apologize for any inconvenience regarding the second installation and the cabinet door issue. Rest assured; we're actively addressing this matter to ensure a swift resolution. Your feedback is valuable to us, and we're committed to restoring your satisfaction. Please allow us the opportunity to make things right. We appreciate your patience and continued support.
Wetility Energy's reply16 Apr 2024, 06:22
Official
Hi Mulalo, thank you for sharing your experience with us. We're thrilled to hear that your initial interaction and installation went smoothly with Khanyisile. We apologize for any inconvenience regarding the second installation and the cabinet door issue. Rest assured; we're actively addressing this matter to ensure a swift resolution. Your feedback is valuable to us, and we're committed to restoring your satisfaction. Please allow us the opportunity to make things right. We appreciate your patience and continued support.