EN
Ernest N
1 reviews | Active since Jul 2020
20 Oct 2025, 15:32
Unacceptable business conduct
Today I had a fitth appointment with Wetility to install an extra battery and for the fith time they did not pich. I get phoned everytime afterwords with excuses, then a new appointment is scheduled and as mentioned, the fith appointment again today, the did not pitch Having to arrange someone to be at home for 5 times in a row and for fivebtimes they dont come is totally unacceptable. They once was a very good company. Now I cant say that any more. Extremely disappointed client
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Wetility Energy's replyOfficial
20 Oct 2025, 15:39Good day Ernest,
We sincerely apologize for the repeated missed appointments and the inconvenience this has caused. This is certainly not the level of service we aim to provide. Our team has been alerted to your experience, and will address it urgently.
Thank you for bringing this to our attention — we truly value your patience and your continued trust in Wetility.
Best regards,
Wetility Energy
Best regards,
Wetility Energy
Wetility Energy's reply20 Oct 2025, 15:39
Official
Good day Ernest,
We sincerely apologize for the repeated missed appointments and the inconvenience this has caused. This is certainly not the level of service we aim to provide. Our team has been alerted to your experience, and will address it urgently.
Thank you for bringing this to our attention — we truly value your patience and your continued trust in Wetility.
Best regards,
Wetility Energy
Best regards,
Wetility Energy