1 reviews | Active since May 2025
Thank you
I had been experiencing a 8 day power outage and despite many calls and logging on my app that my solar was an issue during this power outage and not getting the assistance I needed I was lucky enough to make contact with Bongiwe and Lawrence . Lawrence had been assisting me in the past so I contacted him on his mobile and even though he was on leave he kept in touch with me and was happy to assist Bongiwe was available at the office and she was in touch with me during this time logging with the technicians on the ground and following up on all the issues Even though it was an extremely difficult week without power they were there helping me Tererai who is part of management also went out of his way I appreciate this support.
I am hoping the information provided by the technician who eventually came out is going to solve my energy issues Once again thank you to Tererai Lawrence and Bongiwe
Thank you so much for the kind feedback. We’re really glad Bongiwe, Lawrence, and Teri could support you during such a tough time — we’ll be sure to pass this on to them.
Remember, as part of the Wetility family, you can also benefit from our referral program! Simply use the referral link on https://www.wetility.energy/refer-a-friend to start sharing — it’s quick, easy, and rewarding
If you ever need urgent assistance, you can also log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards Wetility Team
Thank you so much for the kind feedback. We’re really glad Bongiwe, Lawrence, and Teri could support you during such a tough time — we’ll be sure to pass this on to them.
Remember, as part of the Wetility family, you can also benefit from our referral program! Simply use the referral link on https://www.wetility.energy/refer-a-friend to start sharing — it’s quick, easy, and rewarding
If you ever need urgent assistance, you can also log a ticket directly from your Wetility app by tapping on the Chat Bubble (or "Settings" > "Report an issue"), fill in all the details, and tap Submit. You can also reach our Helpdesk at ***gy (Mon–Fri, 08:00–17:00) or *** (Mon–Sun, 07:30–22:00).
Best regards Wetility Team