1 reviews | Active since Jul 2020
Stay away from Wetility
Do not refer anyone to Wetility. On Wetility's webpage it is mentioned that if an existing Wetility client refer a new client successfully then they will supply you with a R1000, airfryer as well as 2 solarpanels. After a client successfully joint Wetility the R1000 was eventually paid, however the airfryer and 2 solarpanels have not been delivered. On enquiering they now refer to Ts and Cs, saying that it does not reply to clients who joined before 2022. Even today their webpage still promises 2 solarpanels in this regard without mentioning any Ts and Cs or that you must be a client after 2022. Jessica from Wetility phoned me yesterday to arrange installationnand suddenly again today they sent a document for the first time referring to Ts and Cs whist as I have mentioned is still not referred to ons the webpage adverti*****t today. This is a clear attempt to misrepresentation as well as thievery and dishonesty. . They promise an incentive online which they dont ablige. This is a very negative reflection on Wetility. The same company I so diligently advertized on Fb. Never again will I refer anyone to Wetilitu and would rather suggest another provider. Very very very disappointed and disgrunted customer
Thank you for sharing your feedback regarding our referral program. We sincerely apologize for any confusion or frustration caused by the communication of our rewards and associated terms. We take your concerns very seriously and are currently reviewing our website and related materials to ensure that all eligibility criteria and terms and conditions are clearly and accurately stated.
We understand that while the R1000 incentive was delivered, you have not yet received the airfryer and solarpanels as expected. To help us resolve this matter promptly, we contact you to discuss further, this will allow us to review your specific case and work towards a satisfactory resolution.
We appreciate your feedback, which is vital to our continuous improvement, and we remain committed to delivering on our promises and ensuring a positive customer experience.
Thank you for your patience and for giving us the opportunity to address your concerns.
Regards
Wetility Team
Thank you for sharing your feedback regarding our referral program. We sincerely apologize for any confusion or frustration caused by the communication of our rewards and associated terms. We take your concerns very seriously and are currently reviewing our website and related materials to ensure that all eligibility criteria and terms and conditions are clearly and accurately stated.
We understand that while the R1000 incentive was delivered, you have not yet received the airfryer and solarpanels as expected. To help us resolve this matter promptly, we contact you to discuss further, this will allow us to review your specific case and work towards a satisfactory resolution.
We appreciate your feedback, which is vital to our continuous improvement, and we remain committed to delivering on our promises and ensuring a positive customer experience.
Thank you for your patience and for giving us the opportunity to address your concerns.
Regards
Wetility Team
