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Andy
1 reviews | Active since Jun 2023
06 Sept 2025, 06:08
Shocking backup service
Quick to do installation, but NO BACKUP SERVICE, No parts to even try and repair,, first fault took 14 days to eventually get repaired, not even 2 weeks later, another fault, and waiting AGAIN
Helpful (0)
Replies (2)0
Replies (2)
Wetility Energy's replyOfficial
06 Sept 2025, 11:13Dear Andy,
We are very sorry to hear about the poor service you've experienced. This is certainly not the type service we aim to provide.
Rest assured, the matter will be addressed internally, in an effort to resolve your concerns as a matter of urgency.
Should you have any other queries, please feel free to send us an email to ***gy.
Best,
Wetility Team
We are very sorry to hear about the poor service you've experienced. This is certainly not the type service we aim to provide.
Rest assured, the matter will be addressed internally, in an effort to resolve your concerns as a matter of urgency.
Should you have any other queries, please feel free to send us an email to ***gy.
Best,
Wetility Team
Wetility Energy's reply06 Sept 2025, 11:13
Official
Dear Andy,
We are very sorry to hear about the poor service you've experienced. This is certainly not the type service we aim to provide.
Rest assured, the matter will be addressed internally, in an effort to resolve your concerns as a matter of urgency.
Should you have any other queries, please feel free to send us an email to ***gy.
Best,
Wetility Team
We are very sorry to hear about the poor service you've experienced. This is certainly not the type service we aim to provide.
Rest assured, the matter will be addressed internally, in an effort to resolve your concerns as a matter of urgency.
Should you have any other queries, please feel free to send us an email to ***gy.
Best,
Wetility Team
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Andy's updateReviewer Update
06 Sept 2025, 11:19That is the EXACT response I got the first time and that took 2 weeks to resolve, now it’s the second time it’s failed, now it’s day 4 again????????
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Andy's update06 Sept 2025, 11:19
Reviewer Update
That is the EXACT response I got the first time and that took 2 weeks to resolve, now it’s the second time it’s failed, now it’s day 4 again????????