VP
Vangie P
1 reviews | Active since Feb 2014
17 Oct 2024, 07:57
SHOCKING AFTER SALES SERVICE
Very quick to install but after sales service is shocking. No one replies to my messages. I'm not saving money and they tell me i need a hotbot on my geyser which is an extra charge. Filled out addendum beginning of August. Still waiting. It's shocking! Was paying R3000 electricity per month. Now paying R2000 electricity PLUS R1700 for Wetility Solar. I'm not happy at all.
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Wetility Energy's replyOfficial
17 Oct 2024, 09:07Hi Vangie,
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We'll look into the delay with the Hotbot and the lack of response to your messages. One of our team members will reach out to resolve the issue as soon as possible.
Your concerns are important to us, and we’re committed to addressing them.
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We'll look into the delay with the Hotbot and the lack of response to your messages. One of our team members will reach out to resolve the issue as soon as possible.
Your concerns are important to us, and we’re committed to addressing them.
Wetility Energy's reply17 Oct 2024, 09:07
Official
Hi Vangie,
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We'll look into the delay with the Hotbot and the lack of response to your messages. One of our team members will reach out to resolve the issue as soon as possible.
Your concerns are important to us, and we’re committed to addressing them.
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We'll look into the delay with the Hotbot and the lack of response to your messages. One of our team members will reach out to resolve the issue as soon as possible.
Your concerns are important to us, and we’re committed to addressing them.